Here you will find contact information for the companies and organizations that can assist you with your benefits.
Fidelity Investments
Fidelity Investments administers PPL’s retirement programs. Access your account(s) online or through a Fidelity customer service representative. Call Fidelity for address changes.Telephone: 1-800-827-3321
Mon-Fri. 8:30 a.m. – 8:00 p.m.
Website: www.netbenefits.com
Capital BlueCross
Capital BlueCross is PPL’s medical insurance provider for PPO90 and Your Choice High/Low options.Telephone: 1-866-675-2242
Mon-Fri. 8:00 a.m. – 6:00 p.m.
Website: www.capbluecross.com
Willis Towers Watson Via Benefits
This health exchange applies to eligible PPL retirees who retired before May 1, 2016, and either the retiree or his/her spouse turned age 65 (or enrolled in Medicare) before May 1, 2016, and one of them already works with Via Benefits to access their Health Reimbursement Account (HRA). Eligible retirees may contact Via Benefits for assistance in electing individual coverage for medical and pharmacy benefits to supplement coverage under original Medicare Parts A and B as well as questions regarding their HRA.Telephone: 1-888-598-7807
Mon-Fri, 9:00 a.m. – 9:00 p.m.
Website: https://medicare.oneexchange.com/ppl
Magellan
Magellan is PPL’s Employee Assistance Program (EAP) and is continued for retirees for 18 months from retirement date.Telephone: 1-800-327-7059
Website: www.magellanhealth.com/member
Your Benefits Resources™
Your Benefits Resources (YBR), brought to you by Alight, administers PPL’s eligible retiree’s health and life insurance benefits. Visit the website or call for a variety of self-service features – such as updating your address, reviewing your coverage details, getting help with your medical claims from an advocate or reviewing or changing your life insurance beneficiary designation.Telephone: 1-855-775-6080
Mon-Fri. 9:00 a.m. – 6:00 p.m.
Website: www.ybr.com/benefits/ppl
Express Scripts
ExpressScripts processes PPL’s prescription drug claims. Prescription drug coverage is included in retiree medical.Telephone: 1-800-841-5346
Website: www.express-scripts.com
Aon Retiree Health Exchange
This health exchange applies to eligible PPL retirees who retired before May 1, 2016, and neither the retiree nor his/her spouse were age 65 (nor Medicare eligible) before May 1, 2016, or the retiree retired on or after May 1, 2016. Eligible retirees may contact Aon Retiree Exchange for assistance in electing individual coverage for medical and pharmacy benefits to supplement coverage under original Medicare Parts A and B as well as questions regarding their Health Reimbursement Arrangement (HRA).Telephone: 1-844-537-5302
Mon-Fri, 8:00 a.m. – 11:00 p.m.
Website: https://retiree.aon.com/ppl